Home  BPO / ITES Jobs
  • Location: Delhi
    Job Type : Permanent
    Date: Thursday, 10 August 2017
    Manage large amounts of inbound (primary) and outbound (less frequently) calls in a timely manner • Pay full attention to understand customer query so that desired information could be provided • Answer customer queries by finding information using inhouse applications/databases and provide solutions and/or alternatives to the customer • Resolve customer issues by providing required explanations and escalate unresolved problems with management • Follow communication ‘scripts’ when handling different topics. • Maintain and improve quality scores by adhering to standards and guidelines; recommending improved procedures • Maintain internal databases by entering notes/comments so that proper audit trail is achieved • Keep calling equipment operational by following established procedures; reporting malfunctions • Coordinate with customer services team in UK via calls and e-mails
  • Location: Kolkata
    Job Type : Part Time
    Date: Wednesday, 09 August 2017
    Dear Job Seekers, Greetings from Manpower!!! Here we are with an excellent opportunity to work with a leading KPO. DESIGNATION- CSR LOCATION- Kolkata SHIFT- NIGHT SALARY- As per company standard. 5 days working. Saturday and Sunday(Fixed off) Drop facility available. REQUIREMENTS- Excellent communication skill in english. Willing to work in night shift. Applicant must be atleast H.S. passed out. JOB DESCRIPTION- Need to provide service related to medical billing to the US customers. This is for voice process and is a non-technical profile. Interested candidates can contact Aparna @8017601268 or can forward their updated cv in my mail id- aparna.chatterjee@manpower.co.in
  • Location: Kolkata
    Job Type : Permanent
    Date: Wednesday, 09 August 2017
    Dear Job Seekers (Male/Female) We are looking for Telemarketing Executive Bengali/Hindi Speaking. (Outbound Membership Card Sales Process) *Qualification - 12 Pass. **Could also be with minimum 1 year-3 years experience in Tele Sales /Customer Tele calling /Telemarketing process/Outbound Sales etc.. **Role of a Telemarketing Executive : Is responsible for helping the customer understand the product and its features and achieving targets for up gradation by ensuring regular service follow ups. **Key Responsibilities: Responsible for making outbound calls and regular follow up on leads assigned. Explaining the product features in detail and how to use the packages. Job Location- Salt Lake, Sector 5 **Salary-CTC – 10000 - 15000 Net Take home + Incentives. For More information Contact - MR RAJIB DEY M-8961282305/8420565830. Email- rajib.dey@manpower.co.in MANPOWER GROUP Experis IT Building,J3, Block GP. 3rd Floor. Saltlake,Sector-5,Kol-91.Near-R.D.B. Cinema. Note:* we don't take any charges from candidates.
  • Location: Kolkata
    Job Type : Permanent
    Date: Tuesday, 01 August 2017
    Handling customer queries related to health insurance from US patients Receiving inbound calls as well as make calls to the patients.